The owner of this nursery is very rude. They make their sale and than thats it, they dont want to back the products or work with the customer any more. Poor customer service. Poor public relations. Poor non competitive pricing.
I was just plain taken aback by the poor attitudes.
I have spoke with four other families in the community that experienced the same bad quality of product and customer service. The issue that came up repeatedly was if you had any poor products, they were not backing the guarantee and very rude to the customer.
I purchased 3 trees from this nursery , I went with the recomendation of the owner for choosing type suitable for my location.They planted them, the next season two of the golden elms, were dead, they claimed they had not received enough water, when it had been snowing and raining still a week prior to my contacting them. They did not honor their guarantee, and the customer service by the owner Karen was rude and poor. I will tell all friends and neighbors of my bad experience with this business.
