Why Citibank is going broke

A lady died in January of last year. Citibank billed her in February and again in March for their annual service fee on her credit card, and added late fees and interest on the monthly charge. The balance had been $0.00 when she died, but now had increased to around $60.00. A family member placed a call to Citibank.

Here is the exchange :

Family Member: 'I am calling to tell you the cardholder died back in January.'

Citibank service rep: 'The account was never closed and the late
fees and charges still apply.'

Family Member: 'Maybe, you should turn it over to
collections.'

Citibank: 'Since it is two months past due, it already has been.'

Family Member: So, what will they do when they find out she is dead?'

Citibank: 'Either report her account to frauds division
or report her to the credit bureau, probably both!'

Family Member: 'Do you think God will be mad at her?'

Citibank: 'Excuse me?'

Family Member: 'Did you just get what I was telling you - the part about her being dead?'

Citibank: 'Sir, you'll have to speak to my supervisor.'

Supervisor gets on the phone:

Family Member: 'I'm calling to tell you, she died back in January with a $0 balance.'

Citibank: 'The account was never closed and late fees and charges still apply.'

Family Member: 'You mean you want to collect from her estate?'

Citibank: (Stammer) 'Are you her lawyer?'

Family Member: 'No, I'm her great nephew.'
(Lawyer info was given)

Citibank: 'Could you fax us a certificate of
death?'

Family Member: ' Sure.' (Fax number was given )

After they get the fax :

Citibank: 'Our system just isn't setup for death. I don't know what more I can do to help.'

Family Member: 'Well, if you figure it out, great! If not , you could just keep billing her. She won't care.'

Citibank: 'Well, the late fees and charges will still apply.'

(What is wrong with these people?!?)
Family Member: 'Would you like her new billing address?'

Citibank: 'That might help...'

Family Member: ' Odessa Memorial Cemetery , Highway
129, Plot Number 69.'

Citibank: 'Sir, that's a cemetery!'

Family Member: 'And what do you do with dead people on your planet???'

(Priceless!!)