iMac Pro Help - can't access Memory

Leesburg, FL(Zone 9b)

I know absolutely nothing about Macs...

Bought my son one for Christmas last Dec for school...
he had a yrs worth of school work plus software....

He said that 'they recommended to do an update'... which he did,
and now he can not access his "memory" [which i guess is like a hard drive]

he feels he has lost every thing.... files for his internship and school work and all programs.

Is there anything we can do to access the memory?

I google it, and find absolutely nothing on the topic.

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